Shipping & Delivery Policy

Effective Date: 20th April 2025

At Dr. Sunil Kumar Homoeopathic Clinic, we offer medicine delivery services following an online consultation. The following policy outlines how our shipping and delivery process works, including timelines and conditions.

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1. Prescription-Based Medicine Delivery

• Medicines are dispatched only after a consultation with Dr. Sunil Kumar.
• Each medicine is custom-prepared based on the patient’s condition and diagnosis.
• Once prepared, these medicines are non-refundable and non-returnable.

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2. Processing Time

• Medicine preparation begins shortly after the consultation.
• Orders are typically processed and dispatched within 1–2 business days.
• You will be informed once your medicines are shipped.

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3. Shipping Timeline

• Delivery time depends on your location. Most orders are delivered within 3–7 business days.
• Remote or rural areas may experience slightly longer delivery times.

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4. Shipping Charges

• Any applicable shipping fees will be communicated during or immediately after your consultation.
• Shipping charges, if any, are to be paid along with the consultation fee or medicine charges.

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5. Delivery Partners

• We use trusted and reliable courier partners to ensure safe and timely delivery.
• Tracking details (if available) will be shared via SMS or email after dispatch.

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6. Issues with Delivery

• In case of any delay, damage, or incorrect delivery, please notify us within 48 hours of receiving the parcel.
• Provide clear photos or videos as evidence to help us resolve the issue effectively.

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7. Non-Delivery

• If the delivery fails due to incorrect address or unavailability of the recipient, re-delivery attempts may be made.
• Additional shipping charges may apply for repeated delivery attempts.

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8. Contact for Shipping Support

For questions or concerns about your delivery, please reach out to us:
📧 contact@drsunilkumarbhms.in
📞 +91 9456218066